If you wish to either order an available item from one of our galleries or to discuss an idea you hade for a custom creation you can email us at email@example.com.
We accept commissions and custom orders for Bottle Creations. You may choose colour for the bottle, the stained glass and the wire for a more personalised item. We will try our best to accommodate your wishes when possible. For customised items you should consider that it can take several days to prepare your order, and our processing times vary.
As for our lightboxes we accept custom orders in terms of the general theme and the prefered size or colour of the box. However, we will not make the same lightbox twice. Keep in mind that for a lightbox the current waiting time is two to three weeks.We work on a first come first served basis, we hope you understand.
It takes us 1-2 business days to process each order (custom items excluded). Shipping in the EU takes 3-5 days. For other destinations we can give you an estimation after the order has been placed.
Buyers are responsible for shipping costs as well as any customs and import taxes that may apply. All our works are shipped into purpose-built wood boxes or crates, to ensure their safe transportation. Customers have the option to buy extra insurance. Plan B Art is not responsible for any damages that might occur during shipment.
Even though we are confident you will be satisfied with our works, we accept exchanges/returns provided you contact us within 14 days of delivery and you ship items back within 15 days of delivery. Buyers are responsible for return shipping and re-shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We don’t accept returns, cancellations or exchanges for custom or personalised orders.